User research programme
Our user research programme helps us test new services, websites and features with people who use them.
We are always looking for participants to take part in user research activity. Our research sessions can take place face to face, over the phone or remotely.
In the current COVID-19 restrictions, all reasearch is being done remotely.
You register to become a research participant online, and we'll contact you when we have services or features we need feedback on.
Following research sessions, we use feedback and observations to make decisions or changes to our services and websites.
How long does participation take?
In some cases a research session could be 10 minutes, it could be an hour or two. We'll always provide full information about the research opportunities and what's expected.
Opt out of research
Last updated: 1 October 2020
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