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User research programme
The User Research Programme enables you to try out new services provided by the Gambling Commission and give feedback to help improve them.
Published: 1 October 2020
Last updated: 3 October 2023
This version was printed or saved on: 21 March 2025
Online version: https://www.gamblingcommission.gov.uk/about-us/guide/user-research-programme
Overview: Our user research programme helps us test new services, websites and features with people who use them.
We are always looking for participants to take part in user research. Our research sessions can take place face to face, over the phone or remotely.
What's involved?
You register to become a research participant online, and we'll contact you when we have services or features we need feedback on.
Following research sessions, we use feedback and observations to make decisions or changes to our services and websites.
How long does participation take?
In some cases a research session could be 10 minutes, it could be an hour or two. We'll always provide full information about the research opportunities and what's expected.
Opt out of research
All participation is voluntary, you can choose not to participate, or you can stop at any time.
If you have registered to join our user research programme and want to opt out, email us at userresearch@gamblingcommission.gov.uk and we'll remove you from the programme.