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Casino revenue from problem gamblers

Request date: 16 January 2022

This version was printed or saved on: 6 December 2023

Online version: https://www.gamblingcommission.gov.uk/about-us/freedomofinformation/casino-revenue-from-problem-gamblers


I was wondering if you have the statistic for the percentage of casino revenue that comes from problem gamblers?

I know you have stats on the percent of problem gamblers in the UK. But I’d like to know how much money the casinos generate off these people.


Dear Sir/Madam

Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).

In your email you have requested the statistic for the percentage of casino revenue that comes from problem gamblers.

I can confirm that the Gambling Commission does not hold data on the percentage of revenue that is derived from problem gamblers for any particular gambling activity.

As such no information is held falling within the scope of your request.

Review of the decision

If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email.

Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.

If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission.

The ICO can be contacted at: The Information Commissioner’s Office (opens in a new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Information Management Team
Gambling Commission
Victoria Square House
Victoria Square
Birmingham B2 4BP