I’d like to know how much funding they [IBAS] receive and how it is spent, please take this as a freedom of information request.
Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).
In your email you have requested information relating to how much funding IBAS receive and how it is spent.
All ombudsmen and complaint handling services are funded by the industries or companies whose complaints they look into. IBAS is funded by subscriptions from the companies found in their directory of registered operators. The fees are paid in advance and cover the cost of providing their service for any disputes that arise in the year ahead.
As such, I can confirm that the Gambling Commission holds no information falling within the scope of your request.
Review of the decision
If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email.
Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.
If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission.
The ICO can be contacted at: The Information Commissioner’s Office (opens in a new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Information Management Team
Victoria Square House
Birmingham B2 4BP