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Data Protection Complaints

Request date
1 July 2025

Outcome
Full disclosure

Document actions
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Request

  1. The total number of complaints received by the Gambling Commission relating to data protection, data handling, or alleged data breaches by licensed gambling operators.
  2. The total number of complaints received by the Gambling Commission concerning safer gambling, including complaints about self-exclusion, problem gambling, or gambling harm prevention failures by licensed operators.

Response

Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).

In your email you have requested the following information for each of the last three financial years:

  1. The total number of complaints received by the Gambling Commission relating to data protection, data handling, or alleged data breaches by licensed gambling operators.
  2. The total number of complaints received by the Gambling Commission concerning safer gambling, including complaints about self-exclusion, problem gambling, or gambling harm prevention failures by licensed operators.

The Gambling Commission can confirm as follows:

  1. The Commission does not record this information. We direct consumers with complaints regarding data handling/security to the Information Commissioners Office (ICO) as the appropriate authority. Such issues fall under their regulatory scope.
  2. The total number of complaints received by the Gambling Commission concerning safer gambling, including complaints about self-exclusion, problem gambling, or gambling harm prevention failures by licensed operators is as follows:

2024-25 1077

2023-24 1197

2022-23 1135

Review of the decision

If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email. 

Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.

If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission. 

It should be noted that if you wish to raise a complaint with the ICO about the Commission’s handling of your request for information, then you are required to do so within six weeks of receiving your final response or last substantive contact with us.

The ICO can be contacted at: The Information Commissioner’s Office (opens in a new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Information Management Team
Gambling Commission

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