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National Strategic Assessment 2020

This report sets out our latest assessment of the issues we face and the risks that gambling poses to consumers and the public

  1. Contents
  2. The provider of facilities for gambling
  3. What are the issues - Our assessment of a Licensee’s compliance

What are the issues - Our assessment of a Licensee’s compliance

Licensees must treat customers fairly and communicate with them in a clear way that allows them to make a properly informed judgment about whether to gamble and if so, how much.

Ensuring safer gambling, tackling crime, and guarding against money laundering also mean we have a clear focus on know your customer and due diligence when undertaking compliance assessments.

In addition to looking at the customer journey our assessments encompass consideration of matters such as marketing and advertising and we review and assess a licensee’s offer including websites and apps.

We expect a compliance culture to permeate throughout the licensee’s business from Board down. And that licensees work with us in an open and co-operative way, complying with the letter and spirit of the regulatory framework.

GC action

We will publish clear metrics to measure the effectiveness of regulatory interventions.

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What are the issues - Personal Management Licence Holders (PMLs)
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What are the issues - Unlicensed gambling
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