Cookies on the Gambling Commission website

The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content

Statistics and research release

Exploring consumer journeys playing online casino games (excluding slots)

The Gambling Commission’s research into consumer journeys playing remote casino games (excluding slots)


About our consumer voice research

We use a mix of quantitative and qualitative methods to gather views, opinions, and insights from gambling consumers. This work complements our nationally representative statistics on gambling participation and the prevalence of problem gambling but goes into more depth on key issues and emerging areas of interest.

We are currently working with Yonder to deliver our Consumer Voice research. They use a variety of methodologies including surveys, online communities, focus groups and life diaries to tap into the experiences of gambling consumers and those affected by gambling in Great Britain.

This release contains key findings from recent research exploring consumer journeys using online casino games. The work has been conducted by Yonder as part of our Consumer Voice research programme, and supports Evidence theme 5 - Product characteristics and risk in which we seek to understand which products and behaviours carry greater risks of harm, so that we can develop more effective and targeted policy.


Full publication

More details can be found in the full report.

More methodological information, definitions of terms used, questions included in the survey, and data tables can be found in the data tables spreadsheet attached.

Data and downloads



We are always keen to hear how these statistics are used and would welcome your views on this publication.

Give us feedback about these statistics.

Is this page useful?
Back to top