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Raising Standards for consumers - Compliance and Enforcement report 2020 to 2021

The Gambling Commission's report on Compliance and Enforcement action 2020 to 2021. Archived: Report represents information and guidance valid at the time of publication.

Case studies

In April 2020 the Commission announced that Caesars Entertainment UK Limited will pay £13m (Caesars Entertainment UK Limited Public statement) and implement a series of improvements following a catalogue of failures including those involving ‘VIPs’.

The investigation into PML holders was launched following the conclusion of action against the business because there were concerns they had failed to take all reasonable steps to ensure effective compliance in the execution of their duties.

As a result of the investigation:

  • seven PML holders received warnings
  • three PML holders surrendered their licence following notification that their licence had been placed under review
  • two PML holders received advice to conduct letters

In addition:

  • one PML holder surrendered their licence whilst subject to investigation but prior to notification of a licence review
  • one PML holder who was under investigation had their licence revoked due to non-payment of licence fees
  • Eighteen PML holders received advice to conduct letters outside the review process.

In a separate incident, one Caesars’ PML holder had his licence revoked following an altercation with a guest at his place of work.

Licensees can expect us to continue to take action against accountable individuals to ensure standards are raised to the levels required, whether in relation to the business or individual capability.

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