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Exploring consumer journeys using deposit limits

Exploring consumer journeys using deposit limits

Published
4 February 2025

Last updated
27 July 2023 - Changes

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  1. Contents
  2. Appendix A: Amended social responsibility code of practice 6.1.1 – complaints and disputes

Appendix A: Amended social responsibility code of practice 6.1.1 – complaints and disputes

Social responsibility code provision 6.1.1 - amended version will come into force on 31 October 2019
Complaints and disputes

All licences (including ancillary remote licensees) except gaming machine technical and gambling software licences

In this Code, ‘ADR entity’ means

  1. a person offering alternative dispute resolution services whose name appears on the list maintained by the Gambling Commission in accordance with The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 and,
  2. whose name appears on the list of providers that meet the Gambling Commission’s additional standards found in the document ‘Alternative dispute resolution (ADR) in the gambling industry – standards and guidance for ADR providers’.

Both lists are on the Commission’s website and will be updated from time to time.

The existing paragraphs of this section of the LCCP will be unchanged.

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