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Report

Exploring consumer journeys using deposit limits

Exploring consumer journeys using deposit limits

  1. Contents
  2. Appendix

Appendix

Definitions of key terms

Gambling management tools

Tools that are available to support those who gamble to manage the amount or the way in which they gamble. In the majority of cases, customers will choose to access or use these tools either before, during or after gambling.

Reality check

A reminder set up by a customer which appears on screen to help track the amount of time is spent on gambling.

Financial limits

Such as spend, loss, or deposit limits, that are set by a customer to help manage how much money is spent on gambling.

Spend limits

A type of financial limit where the amount a customer can stake or spend on gambling is limited in a specified time frame. This includes new money deposited as well as money already in a customer’s gambling account.

Loss limits

A type of financial limit where a customer can limit the amount of money they are prepared to lose in a specified time frame. Any winnings offset the amount staked or spent.

Deposit limits

A type of financial limit where the amount a customer can deposit into their account is limited over a particular duration (for example, per week).

Net deposit limit

The overall deposit limit remaining after any amounts have been added or removed from the gross total. For example, total limit minus (-) amount deposited plus (+) amount withdrawn equals (=) net limit.

Gross deposit limit

The overall deposit limit before any amounts have been added or removed. For example, total limit minus (–) amount deposited equals (=) gross limit.

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Key findings - Intent to use a net or gross deposit limit in the future
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