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Exploring consumer journeys using deposit limits
Exploring consumer journeys using deposit limits
Key findings - Awareness and use of gambling management tools
17 percent of all respondents reported having ever used a reality check before, whilst one-quarter (25 percent) reported having ever used financial limits (see the following Table 1).
Table 1: Respondent awareness and use of gambling management tools
Question: Have you ever used any of the following certain online safer gambling tools?
| Gambling management tool | Used in the last 12 months (percentage) |
Used more than 12 months ago (percentage) |
Aware, but never used (percentage) |
Not aware (percentage) |
Cannot remember or do not know if used (percentage) |
Prefer not to say (percentage) |
NET: Used (percentage) |
NET: Aware (percentage) |
|---|---|---|---|---|---|---|---|---|
| Reality check | 11% | 7% | 48% | 27% | 7% | 1% | 17% | 66% |
| Financial limit | 19% | 7% | 54% | 13% | 7% | 1% | 25% | 79% |
Note: Where figures do not add up respectively, it is because of rounding. Total respondents: 1,019.
Furthermore, of those who had ever used financial limits (a total of 325 respondents) deposit limits were the most commonly used (58 percent), followed by spend limits (47 percent). Only one-fifth (22 percent) had ever used loss limits1.
References
1 Respondents were provided with definitions aligned with the remote gambling and software technical standards (RTS) definitions, however, we cannot guarantee full understanding, as we are aware that limits are referred to differently across various gambling systems.
Aims and methodology - Exploring consumer journeys using deposit limits Next section
Key findings - Experiences of using deposit limits
Last updated: 4 February 2025
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