ProgressPlay Limited
Account number
39335
Head office address
Kolonakiou 26,Office No.18, Agios Athanasios,Limassol, 4103, Cyprus
Regulatory actions
What is a sanction?
When a licence holder has not followed rules and regulations aimed at ensuring gambling is fair, safe and crime-free, we can take action and impose the following sanctions:
- Give the licensee a warning
- Add, remove, or amend a condition to the licence
- Suspend a licence
- Revoke a licence
- Impose a financial penalty
Decision date: 9 May 2025
Outcomes: Conditions attached to the licence, Financial penalty and Warning
Details of action
Following a review of the operating licence undertaken against ProgressPlay Limited (the Licensee) the Commission found that the Licensee:
- Breached paragraphs 1, 2 and 3 of Licence Condition 12.1.1 - Anti-money laundering - Prevention of money laundering and terrorist financing.
- Breached Licence Condition 12.1.2 Anti-money laundering measures for operators based in foreign jurisdictions.
- Failed to comply with paragraphs 1, 4, 9 & 12 of Social Responsibility Code Provision 3.4.3: Customer Interaction.
Failure to comply with a social responsibility code provision is a breach of a licence condition by virtue of section 82(1) of the Gambling Act 2005.
In addition, Officials consider the Licensee failed to adequately consider Ordinary Code Provision (“OCP”) 2.1.2 paragraph 1 and OCP 2.1.1 paragraph 1 – Anti-money laundering.
In line with the Commission’s Licensing, compliance and enforcement policy statement, the Indicative sanctions guidance and the Statement of principles for determining financial penalties, the Commission has decided to:
- (i) Give the Licensee a warning under section 117(1)(a) of the Act
- (ii) attach an additional condition to the Licensee’s operating licence under section 117(1)(b) of the Act requiring the Licensee to conduct a third-party audit within 6 months of the conclusion of the review, to examine whether the Licensee is effectively implementing its anti-money laundering and social responsibility policies, procedures and controls
- (iii) impose a financial penalty of £1,000.000 under section 121 of the Act.
The Licensee co-operated with the Commission throughout the investigation and took corrective steps to address the identified failings.