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Casumo Services Limited

Account number


Head office address

Unicorn Centre, Triq L-Uqija,
Ibragg, Swieqi, SWQ 2335, Malta

Regulatory actions

What is a sanction?

When a licence holder has not followed rules and regulations aimed at ensuring gambling is fair, safe and crime-free, we can take action and impose the following sanctions:

  • Give the licensee a warning
  • Add, remove, or amend a condition to the licence
  • Suspend a licence
  • Revoke a licence
  • Impose a financial penalty

Decision date: 3 March 2021

Outcomes: Conditions attached to the licence, Financial penalty and Warning

Details of action

Following a review of the operating licence undertaken against Casumo Services Limited (the Licensee), the Commission found that the Licensee:

  • breached paragraph 2 and 3 of Licence Condition 12.1.1. Anti-Money Laundering (AML) – Prevention of money laundering and terrorist financing
  • breached of Licence Condition 12.1.2 – Anti-money laundering measures for operators based in foreign jurisdictions
  • failed to comply with paragraph 1(e) of social responsibility code provision (SRCP) 3.4.1 (Customer Interaction)
  • failed to comply with paragraphs 1 and 2 of SRCP 3.4.1 (post October 2019 (Customer Interaction)

In line with the Commission’s Licensing, compliance and enforcement policy statement, the Indicative sanctions guidance and the Statement of principles for determining financial penalties, the Commission has decided to:

  • give the Licensee a warning under section 117(1)(a) of the Gambling Act 2005 (the Act)
  • attach an additional condition to the Licensee’s operating licence under section 117(1)(b) of the Act
  • impose a financial penalty of £6.005 million

The Licensee has co-operated with the Commission throughout the investigation.

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