The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content

Les Croupiers Casino Limited

Account number

1800

Head office address

Unit 8 Capital Retail Park, Leckwith Road,
CARDIFF, CF11 8EG, United Kingdom

Regulatory actions

Settlement
What is a settlement?

Following an investigation into a licence holder we may enter into a regulatory settlement. These take place, for example, where the licence holder has been open and transparent with us and has shown a willingness to suggest actions that prevent the need for a more formal sanction.

Decision date: 30 March 2021

Outcomes: Payment in lieu of financial penalty, Commission costs and Public statement

Details of action

The Commission investigated Les Croupiers’ handling of 11 customers following concerns identified at a compliance assessment in August 2019.

Our investigation identified failings in the way Les Croupiers identified and managed customers who were at higher risk of money laundering and gambling-related harm. These failings stemmed from Les Croupiers failing to effectively implement its anti-money laundering (AML) and safer gambling policies and procedures.

On 24 October 2019, we gave Les Croupiers notice that we were commencing a review of its operating licence.  That review revealed Les Croupiers had breached a number of conditions of its operating licence.

Les Croupiers cooperated with our enquiries throughout the course of our investigation and has accepted that its policies and procedures in respect of AML and safer gambling were not implemented effectively.  It has accepted that it failed to act in accordance with conditions of its operating licence between January 2019 and August 2019.

In line with our Statement of principles for licensing and regulation, Les Croupiers has agreed a regulatory settlement consisting of: 

  1. £202,500 payment in lieu of a financial penalty, which will be directed towards delivering the National Strategy to Reduce Gambling Harms
  2. agreement to the publication of a statement of the facts in relation to this case
  3. payment of £14,794.62 towards the Commission’s costs of investigating the case.

Is this page useful?
Back to top