I can't withdraw my winnings
You may be stopped from withdrawing your money if unusual activity has been spotted in your account however, a gambling business should not hold on to your money unnecessarily.
All gambling businesses should make sure that their terms and conditions are clearly set out online or in the physical premises such as a betting shop.
Your rights when you gamble online
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Online gambling: Know your rights
You can withdraw your money at any time without unreasonable delay or restriction.
You don’t have to withdraw it in instalments.
They can’t confiscate your money if you don’t log in or prove your identity within a certain timeframe.
You can find more information about online gambling on GOV.UK (opens in new tab).
How to complain if you can't withdraw your winnings
There are many reasons why you may not be able to withdraw winnings from your account. We do not have access to customers’ accounts, so we can't see what has happened if you're having problems.
You should complain directly to the gambling business and follow the complaints process to find out what the problem is.
Last updated: 11 June 2021
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