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Why gambling businesses want to know about your finances

As part of their customer interaction requirements we challenge all gambling companies to know their customers inside out so they can provide the best possible service and ensure gambling in Great Britain is fair, safe and free of crime.

First and foremost, gambling companies want to keep crime and money laundering out of the gambling industry and do not want their customers falling into financial difficulties.

Gambling companies therefore use a variety of techniques to profile customers which can help to indicate that a customer is gambling with money they do not have. We make them aware of these indicators, but to be certain, they may also go through a third party to obtain the following:

  • Bank statements - to help check that your source of funds are legitimate, and as part of a gambling company‚Äôs anti-money laundering checks
  • Income patterns - Aside from studying bank statements, gambling companies can also ask for information which may lead to irregular income patterns in your account, such as a pending house sale.

Gambling companies also look at appropriate deposit or loss thresholds based on your income. This is helped by using open source data and Office of National Statistics publications to help them assess affordability and improve their risk assessments for customer interaction.

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