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Complain to us about how the National Lottery is being run

We regulate the National Lottery and deal with complaints about the way the lottery is being run.

We do not have the powers to settle disputes or change the outcome of a decision.

Contact us if:

  • you are not happy with the final outcome of your complaint with Allwyn
  • something has happened and you are concerned about the way the National Lottery is being run
  • you have objections to policy decisions we’ve made about the National Lottery as a regulator.

How we use information received from complaints

Player complaints help us check Allwyn is following the rules when running the lottery. It also means that we take action if they are not following these rules. This is why we value every contact that we receive.

If we need to take regulatory action

If we receive information highlighting areas of concern, our enforcement team will investigate. They will look at any potential breaches in the licence and decide if we need to take further action.

You can find details of breaches and action we’ve taken on our website. If there was no breach, we may still publish details of our investigation if we think the public should be aware.

Make a complaint

You can make a complaint with us in one of the following ways:


Complete our online form to submit a complaint online.

By phone

0121 230 6666

In writing

Gambling Commission
Victoria Square
B2 4BP
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