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Complain about an Alternative Dispute Resolution (ADR) body

The ADR provider’s decision is usually the end of the complaint process.

We cannot get involved with the ADR provider’s decision or ask them to reconsider.

If you want to challenge the ADR’s decision, you can consider taking your complaint to court. You may want to get independent legal advice if you choose to do this.

You can find out more about finding free or affordable legal help on the Citizens Advice website (opens in new tab).

Last updated: 23 February 2021

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