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Complain about an ADR

Information about how to complain about the conduct of an Alternative Dispute Resolution body (ADR)

Published: 23 September 2020

Last updated: 23 February 2021

This version was printed or saved on: 29 May 2024

Online version: https://www.gamblingcommission.gov.uk/public-and-players/guide/complain-about-an-adr

Overview: The ADR provider’s decision is usually the end of the complaint process.

We cannot get involved with the ADR provider’s decision or ask them to reconsider.

If you want to challenge the ADR’s decision, you can consider taking your complaint to court. You may want to get independent legal advice if you choose to do this.

You can find out more about finding free or affordable legal help on the Citizens Advice website (opens in new tab).