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Information about how to complain about the conduct of an Alternative Dispute Resolution body (ADR)
Published: 23 September 2020
Last updated: 23 February 2021
This version was printed or saved on: 8 December 2023
Online version: https://www.gamblingcommission.gov.uk/public-and-players/guide/complain-about-an-adr
Overview: The ADR provider’s decision is usually the end of the complaint process.
We cannot get involved with the ADR provider’s decision or ask them to reconsider.
If you want to challenge the ADR’s decision, you can consider taking your complaint to court. You may want to get independent legal advice if you choose to do this.
You can find out more about finding free or affordable legal help on the Citizens Advice website (opens in new tab).