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Policy

Records Management Policy

The Gambling Commission's Records Management Policy.

Published
20 March 2025

Last updated
20 March 2025 - Changes

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  1. Contents
  2. 1 - Introduction

1 - Introduction

1.1. This policy sets out the Gambling Commission’s approach to managing records. The Commission is committed to the efficient management of records for the effective delivery of services, to document principal activities and decisions, and to maintain the corporate memory.

1.2. A record is defined as information created, received or maintained as evidence and information by an organisation, in pursuance of legal obligations or in the transaction of business.

1.3. The Commission acknowledges that the records it creates, receives, and uses while carrying out its functions are vital not just to its activities but also to providing accountability and maintaining public confidence in its operations.

1.4. Records management is a key part of the Commission’s functions and is a shared responsibility. Robust records management underpins all of the Commission’s activities and supports the delivery of its objectives.

1.5. The benefits of good records management are:

  • protecting our business-critical records and improving business resilience
  • ensuring our information can be found and retrieved quickly and efficiently
  • complying with legal and regulatory requirements
  • reducing risk for litigation, audit and government investigations
  • minimising storage requirements and reducing costs.

1.6. The principles outlined in this policy have been developed to give a consistent approach to managing records throughout their lifecycle regardless of their format.

1.7. This policy is required to ensure compliance with the Public Records Act 1958, the Data Protection Act 2018, the Freedom of Information Act 2000, the Freedom of Information Act Section 46 Code of Practice, and ISO 15489 Information and documentation – Records management.

1.8. This policy supports the strategic objective of improving gambling regulation, by facilitating efficient and effective use of information.

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