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Gambling Commission to crackdown on operators who don't treat consumers fairly

01 August 2018

New rules, which come into force from 31 October 2018, mean gambling companies that break advertising rules or breach consumer law will face tougher action.

The new requirements, which follow an open consultation, provide stronger protection for consumers and ensure they are treated fairly by gambling businesses.

The changes mean:

  • it will be easier to take action, including imposing fines, against gambling businesses that break the advertising rules (such as advertising that appeals particularly to children or glamourises gambling)
  • it will be quicker and easier to take action for breaches of consumer law (such as unfair and misleading practices or unreasonable restrictions on withdrawals)
  • firms will have to provide better complaints processes, including an eight week deadline for complaints to be resolved
  • action can be taken against gambling firms that send ‘spam’ marketing emails or texts.

The new requirements will come into effect on 31 October 2018.

Neil McArthur, Gambling Commission Chief Executive said: “Protecting the interests of consumers is a priority for us and needs to be a priority for gambling operators. These changes will protect consumers from irresponsible advertising and misleading promotions, ensure that they can withdraw their money more easily, and will mean that firms have to deal with complaints more swiftly.”

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Last updated: 20 August 2021

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