Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
Skip to main content

We have commenced a review under section 116 of the Gambling Act 2005 (the Act) and, under section 118 of the Act, have decided to suspend Operating Licence No 000-050185-R-328112-006 Combined Remote Operating Licence – Real Event and Virtual Betting Casino held by Stakers Limited whilst that review takes place. This is due to a number of compliance issues.

We suspect that Stakers Limited has breached a condition of the licence (section 116(2)(a) of the Act)) and is unsuitable to carry on the licensed activities (section 116(2)(c)(i)) of the Act). We therefore consider it appropriate to suspend the licence with immediate effect pending the conclusion of the review.

The licence suspension, effective from 4 March, makes it illegal for Stakers Limited to offer gambling services via its stakers.com website in Great Britain. For further information, customers are able to view the company’s terms and conditions through https://www.stakers.com/en/info/help/terms-and-conditions/. We have instructed the operator to facilitate customers accessing their accounts to withdraw funds and advise customers not to place any bets through the Stakers website.

If a customer has questions concerning their account we advise they contact the operator on support@stakers.com.

Posted on 05 March 2020