Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Update 08/04/2020: On 7th April the licence suspension of Dynamic, trading as Prophet, (Operator Licence No 000-053739-R-330568-003) was lifted.

The Gambling Commission suspended the licences of two online operators with immediate effect and commenced reviews for failure to fully integrate the self-exclusion scheme GAMSTOP.

All online operators were notified in January that participating in GAMSTOP by 31 March was a requirement of their licence conditions and social responsibility code provision 3.5.5. The decision to suspend the licences of Dynamic, trading as Prophet, and Sportito was taken for failure to comply. Subsequent to the suspension being implemented, Sportito has now integrated and its suspension has been lifted, the review continues. 

Neil McArthur, Gambling Commission Chief Executive, said: “We have made it clear to operators that we are ready and willing to use our powers to protect consumers, as this action demonstrates.

“Self-exclusion is an important tool to protect vulnerable consumers, which is why we made it compulsory for all online operators to be signed up to GAMSTOP by 31 March.  We took action because the operators had not complied by the deadline, which placed vulnerable consumers at risk. 

“One of the suspensions has now been lifted as the operator is now compliant.  Our investigations into both operators continue.”

Operating Licence No 053101-R-330206-001 and 000-053739-R-330568-003 were suspended in accordance with s118(2) of the Gambling Act 2005. Reviews have been commenced under s116 as the Commission believes a condition of both licences had been breached and the Licensees may be unsuitable to carry out the licensed activities.

The suspension of Dynamic’s licence will remain in place until the Commission is satisfied that the operator has fully integrated the GAMSTOP scheme and is fully compliant with their licence conditions.

Customers of Dynamic, trading as Prophet, who may have questions or concerns can contact hello@betprophet.com or +44 7407 534073.


Notes to editors 

    1. More information about how we regulate the gambling industry.
    2. Useful statistics on the gambling industry
    3. Our approach to enforcement.
    4. Journalists can contact our press office on 0121 230 6700 or email: communications@gamblingcommission.gov.uk
Posted on 03 April 2020