Report
Annual Report and Accounts 2021 to 2022
The Gambling Commission's 2021 to 2022 Annual Report and Accounts.
Section B - Identify
Contents
- Section B - Identify - Requirement 3 Customer interaction guidance - Requirement 3 - Customers who are in a vulnerable situation are supported.
- Section B - Identify - Requirement 4 Customer interaction guidance - Requirement 4 - There are effective systems and processes to monitor all customer activity and identify harm.
- Section B - Identify - Requirement 5 Customer interaction guidance - Requirement 5 - Seven relevant categories of indicators that you must use to help identify gambling related harm.
- Section B - Identify - Requirement 6 Customer interaction guidance - Requirement 6 - Ensure that customers are given the same level of protection even where you contract with third parties.
- Section B - Identify - Requirement 7 Customer interaction guidance - Requirement 7 - The greater the harm identified the more important it is to take swift action.
Last updated: 23 August 2023
Show updates to this content
Guidance updated following the 'Remote customer interaction - consultation on guidance'.