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Guidance

Records Retention Schedule

The Gambling Commission's Records Retention Schedule.

Published
12 May 2026

Last updated
12 May 2026 - Changes

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  1. Contents
  2. Consumers and Stakeholders function

Consumers and Stakeholders function

Consumers and Stakeholders function records retention schedule

Consumers and Stakeholders function records retention schedule
Type of record Retention period Trigger Reason and/or relevant legislation Action at end of retention period
Consumer chronologies and contact summaries 6 years Closure of case Limitation Act 1980 Review
Consumer contact information 3 years End of use Business need Destroy
Customer satisfaction feedback 3 years Date received Business need Destroy
Enquiries and responses 6 years Date received Limitation Act 1980 Destroy
Partnership working documents 6 years End of use Limitation Act 1980 Review
Recordings of telephone calls for quality assurance and training 12 months Date of recording Business need Destroy
Expert group member details, emergency contact details and wellbeing check-in notes 6 years End of tenure Limitation Act 1980 Destroy
Expert groups clinical practice oversight 6 years End of calendar year Limitation Act 1980 Destroy
Expert groups code of conduct and policies 6 years When superseded Limitation Act 1980 Destroy
Stakeholder engagement 6 years End of reporting year Business needs Review
Consultations, surveys and responses 20 years Date published Public Records Act 1958 Transfer to National Archives
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