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  3. Definition of deposit limits in the Remote Gambling and Software Technical Standards - Response

Consultation response

Definition of deposit limits in the Remote Gambling and Software Technical Standards - Response

This response sets out our position in relation to the consultation on the definition of deposit limits in the Remote Gambling and Software Technical Standards.

Published
7 October 2025

Last updated
7 October 2025 - Changes

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Contents

Annex 2 - RTS 12 wording in full from 30 June 2026

Please note this wording includes both the changes coming into effect from 30 June 2026 and the changes to RTS 12 that are in effect from 31 October 2025.

Applies to:

All gambling - except subscription lotteries

RTS aim 12

To provide all customers with facilities to apply financial limits to their accounts to enable them to set and maintain a gambling budget.

RTS requirement 12A

The gambling system must provide easily accessible facilities for customers to set their own financial limits at any time from the point of registration.

Customers must be prompted to set a limit as part of the registration process or at the point at which the customer makes the first deposit or payment. The limit must be implemented as soon as practicable after the customer’s request. The customer must be informed when the limit will come into force.

RTS requirement 12B

For access media (including internet, interactive TV and mobile): customers must be presented with a ‘free text’ box to set a limit.

As a minimum, limits must be applied at the account level.

As a minimum, the gambling system must offer gross deposit limits - where the amount a customer deposits into their account is limited over a particular duration.

Only limits that meet this definition can be referred to as a deposit limit, and limits meeting this definition must be described to a customer as a deposit limit.

Where more than one type of limit is made available in the gambling system operators must ensure that ‘gross’ deposit limits are offered to customers with at least equal prominence to other limit types.

The period or duration of the limits on offer must include

  1. 24 hours and
  2. 7 days and
  3. one month

Where a customer sets simultaneous time frames, for example a daily deposit limit and a weekly limit, the most restrictive limit must always apply. Therefore if a daily deposit limit of £10 and a weekly limit of £100 are both set then the maximum the system must allow to be deposited is £10 per day and £70 per week.

The gambling system must prevent a customer from further depositing funds once a deposit limit is reached, until the defined period of the limit restarts or the customer takes action to increase the limit (subject to standard 24 hour cooling off period).

RTS implementation guidance 12B

  1. In addition to account-level limits, limits could be implemented across individual products or channels. Where operators offer the facility to set limits for individual products or channels it should be made clear to customers using the facility whether those limits apply at the at the account or product/channel level. For example, where a limit has been set for a specific game a customer should not be misled into assuming that the limit automatically applies to other products.
  2. Where a customer is identified as holding multiple accounts operators should determine whether the customer wants to apply limits across each account.
  3. In order to maximise consumer choice, operators could also offer:
    1. stake limit: where the amount a customer stakes on gambling (or specific gambling products) is restricted for the period or duration of the limit applied, and/or.
    2. loss limit: the total value of stakes placed on gambling products minus the total value of any winnings or returns from those stakes is limited for the period or duration of the limit applied and/or.
    3. gross deposit limit: the amount deposited into the account minus any withdrawals made for the period or duration of the limit applied.
  4. Where a customer sets simultaneous time frames, operators should communicate how the interaction between those limits works.
  5. Operators could provide links to tools or resources to inform budgeting and aid customers in determining appropriate limits for their personal circumstances.

RTS requirement 12C

Financial limit facilities must be provided via a link on the homepage and be clearly visible and accessible.

Facilities must be clearly visible and accessible on deposit pages/screens or via a link on these pages or screens.

The gambling system must minimise the number of clicks or pages customers make in order to access financial limit facilities.

RTS implementation guidance 12C

  1. Links to limit-setting facilities from communications such as emails or notifications should deep link to the facilities and not via a home page or other intermediate page(s), unless required by account log in security settings.

RTS requirement 12D

Customer-led limits must only be increased at the customer’s request, only after a cooling-off period of 24 hours has elapsed and only once the customer has taken positive action at the end of the cooling off period to confirm their request.

Unless systems/technical failures prevent it, customer-led reductions to limits must be implemented immediately.

The gambling system must provide a prompt to customers to review their own account and transaction information, as is currently made available under RTS 1 – Customer account information. This must be provided at a minimum of six-month intervals for accounts with activity within a rolling 12-month period. Customers must be provided with facilities to set more frequent reminders to receive this statement and review their limits.

RTS implementation guidance 12D

  1. In the event of systems or technical failure not facilitating an automated and/or immediate reduction in limits, the customer should be informed when the limit reduction will take effect.
  2. Operators should monitor engagement with and responses to alerts, in order to inform good design and best practice.

RTS requirement 12E

Financial limit-setting facilities must present setting a limit as the default choice. The gambling system must require an action by the customer in order to decline setting a limit.

The gambling system must receive confirmation that the customer does not wish to set a limit before moving on to deposit/gamble.

The gambling system must prompt existing customers without limits set to review this position as a minimum on an annual basis.

RTS implementation guidance 12E

  1. Presentation of tools as the default option could take the form of pre-selected fields such as tick boxes, or through visual distinction.
  2. Action to decline setting a limit and receiving confirmation could take the form of a tick box, dismissing a message or other action by the customer.
  3. Customers who choose to opt out of setting a limit could be provided with information or links to tools and resources such as budgeting tools and information about safer gambling.
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Annex 1 - Definition of deposit limits in the Remote Gambling and Software Technical Standards
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