Consultation response

Changes to the licence conditions and codes of practice on High Value Customers

Response to consultation on strengthening controls on how licensees incentivise high spending customers.

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Published

30 September 2020

Last updated

16 April 2024 - Show updates to this content

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Contents

1. 1 - Executive summary
2. 2 - Introduction
3. 3 - Changes to social responsibility code provision 5.1.1 – Rewards and bonuses
4. 4 - Know your customer - assessing and mitigating risk
5. 5 - Oversight and accountability for HVC teams
6. 6 - Relationship management
7. 7 - Use of incentives
8. 8 - Further consultation questions
9. 9 - Other issues
10. 10 - Annex A: Amended social responsibility code provision
11. 11 - Response from the Interim Experts by Experience Group to the consultation on HVC schemes

Files

Response to the consultation on high value customers

PDF 443.2 kB

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Last updated: 16 April 2024

Show updates to this content

Formatting issues corrected.