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Consultation response

Changes to the licence conditions and codes of practice on High Value Customers

Response to consultation on strengthening controls on how licensees incentivise high spending customers.


  1. 1 - Executive summary
  2. 2 - Introduction
  3. 3 - Changes to social responsibility code provision 5.1.1 – Rewards and bonuses
  4. 4 - Know your customer - assessing and mitigating risk
  5. 5 - Oversight and accountability for HVC teams
  6. 6 - Relationship management
  7. 7 - Use of incentives
  8. 8 - Further consultation questions
  9. 9 - Other issues
  10. 10 - Annex A: Amended social responsibility code provision
  11. 11 - Response from the Interim Experts by Experience Group to the consultation on HVC schemes


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