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Consultation response

Changes to licence condition 8.1 (display of licensed status)

Consultation response for the changes to licence condition 8.1 (display of licensed status).

  1. Contents
  2. Summary of responses
  3. Changes to licence condition 8.1 (display of licensed status)

Changes to licence condition 8.1 (display of licensed status)

We proposed to standardise the wording used for our requirements for the display of a licensed status across remote business-to-customer (B2C) (licence condition 8.1.1) and business-to-business (B2B) (licence condition 8.1.2) licensees. We have also extended the requirement to display licensed status to non-commercial society and local authority lotteries offering lottery products remotely. The latter change will improve visibility of a licensee’s licensed status for consumers.

Standardisation of the form of displayed licensed statuses will also enable us to better use data tools when we carry out compliance activity to check the licensed status of a gambling website or mobile application.

Consultation question

Do you agree with the proposed changes to the licence conditions?

Respondent's view

General comments

Within the positive responses, several respondents commented that the proposals were sensible improvements. Others commented that the proposals would provide more clarity for consumers on whether a website or mobile application was licensed by us. It was also stated that the changes would be fairer, ensuring that all licensees with remote licences (including lotteries) had to display their licensed status. The standardisation of the form of the licensed status to be displayed was welcomed.

Two respondents asked that we avoided placing an undue burden on licensees. They raised technical queries relating to how the link will be maintained and the measures put in place to ensure access to our website would not be blocked by firewalls. Some respondents queried whether there would be indemnification in the event the link failed due to an error with our website. Related to this point, one licensee requested that we did not require licensees to display their full licence number but rather their account number, which was less likely to change from time to time.

Two other respondents suggested that it was not necessary to require licensees to display a licence number, if we also required a direct link to a licensee’s record on our public register of licence holders.

The issue of licensees holding multiple licences was also raised. In these cases, it was suggested that we implement the use of a ‘dynamic seal’; whereby licensees who hold multiple licences, group these under an assigned B2C licensed entity. The display of licensed status would refer to this entity and not to each of the multiple licences held by the licensee.

Next section
Specific comments on the proposal to modify licence condition 8.1.1
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