Consultation response
Autumn 2023 consultation – Proposed changes to LCCP and RTS: Consultation Response
This response sets out our position in relation to the consultation on the proposed changes to LCCP and Remote Gambling and Software Technical Standards.
Contents
- Executive summary
- Summary of topics
- Customer-led tools - Consultation Response
- Improved transparency on customer funds in the event of insolvency - Consultation Response
- Removing obsolete Gambling Commission requirements due to the government's upcoming statutory levy - Consultation Response
- Evaluating the impact of relevant changes
- Annex
Issue 1g - Proposed changes to the wording of the aim
Proposal
In order to acknowledge and reflect the proposed changes to the requirements and implementation guidance under remote gambling and software technical standards (RTS) 12, we proposed revisions to the wording of the aim, to:
- remove what would be redundant content, as this would be incorporated into one of the proposed requirements
- reinforce the policy intent that customers set financial limits that are meaningful in the context of their own gambling and are therefore set at levels which are reasonably consistent with the amount they intend to spend over the period.
The proposed new wording for the aim was:
“To provide all customers with facilities to apply financial limits to their accounts to enable them to set and maintain a gambling budget that is suitable for their personal circumstances.”
Consultation question
To what extent do you agree with the proposed new wording of the RTS 12 aim, to reflect the detailed changes set out in this consultation?
Respondents’ views
The majority of respondents supported the proposal, although a significant minority disagreed. A number of respondents objected to the reference to a customer’s personal circumstances and felt this could be misinterpreted as placing an onus on operators to determine the personal circumstances of individual customers.
Our position
Having considered this feedback, we consider it is important to include ‘suitable for personal circumstances’ as this reinforces the principle and the policy intent that customers set their own limits which are suitable and meaningful for them. We do not consider that this goes beyond what is proportionate for customer-set financial limits – the obligation of RTS 12 is on licensees to provide the facilities to enable the customer to set a suitable budget, and not to determine what that budget is or the level of financial limit that would be appropriate.
We are proceeding with the proposed changes to the aim.
Final wording
This requirement will come into force on 31 October 2025.
Applies to: All gambling – except subscription lotteries.
RTS 12 - Aim
To provide all customers with facilities to apply financial limits to their accounts to enable them to set and maintain a gambling budget that is suitable for their personal circumstances.
Last updated: 4 February 2025
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