Contents

• Live return to player performance monitoring of games of chance
• 1.
  General
• 2.
  Financial requirements
• 3.
  Protection of children and other vulnerable persons
• 4.
  ‘Fair and open’ provisions
• 5.
  Marketing
• 6.
  Complaints and disputes
• 7.
  Gambling licensees’ staff
• 8.
  Information requirements
• 9.
  Gaming machines in gambling premises
• 10.
  Assessing local risk
• How to calculate return to player (RTP)
• What volume of play should be achieved before measuring the actual RTP?
• Other considerations for live return to player performance monitoring of games of chance
• What about live dealer casino games?
• Measuring progressive jackpots
• Key terms relating to live return to player performance monitoring of games of chance

What about live dealer casino games?

The primary focus in RTP monitoring is on RNG driven software product. Live dealers use physical equipment (such as roulette wheels and decks of cards) to determine the results and there are a range of other integrity measures that surround such provision. For example, there will be controls over the supply (from casino standard manufacturers), installation and continuing operation of these devices. Fair shuffling of cards, ongoing integrity measurements of roulette wheels and dealing processes all have an influence over the fairness and will be part of everyday provision.

There is still merit in measuring certain outputs after a period of play, such as the distribution of results on a roulette wheel over an extended period to see if they are acceptably random. This information will be held in databases and can easily be measured.

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Measuring progressive jackpots