Contents

• Live return to player performance monitoring of games of chance
• 1.
  General
• 2.
  Financial requirements
• 3.
  Protection of children and other vulnerable persons
• 4.
  ‘Fair and open’ provisions
• 5.
  Marketing
• 6.
  Complaints and disputes
• 7.
  Gambling licensees’ staff
• 8.
  Information requirements
• 9.
  Gaming machines in gambling premises
• 10.
  Assessing local risk
• How to calculate return to player (RTP)
• What volume of play should be achieved before measuring the actual RTP?
• Other considerations for live return to player performance monitoring of games of chance
• What about live dealer casino games?
• Measuring progressive jackpots
• Key terms relating to live return to player performance monitoring of games of chance

Measuring progressive jackpots

Games connected to progressive jackpot systems will need to be measured at a base game level (that is, the game without the jackpot component). Jackpots are reaching very high values and their performance should be separately monitored. Given jackpots tend to be infrequent and large they will have high volatility ratings, therefore measuring their RTP might not be feasible. In its place other checks can be performed such as whether the frequency and distribution of jackpots and average jackpot levels are as expected. Designers of the jackpot system will be best placed to define the monitoring approach.

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Key terms relating to live return to player performance monitoring of games of chance