National Strategy to Reduce Gambling Harms
Increase Gordon Moody Association's capacity to respond to increasing complexity of service users' needs and continue to raise standards of clinical care through comprehensive service quality reviews (Gordon Moody)
In view of the increasing complexity of service users presenting for treatment and the need to align treatment further to high standards of clinical care, Gordon Moody have appointed a clinical director responsible for general oversight of clinical quality of care and clinical governance, and for contribution to the strategic development of the organisation. Quality reviews have analysed how the organisation’s model of care meets the needs of service users and complies with health and social care regulatory guidance, specifically assessing if services are safe, effective, caring, responsive and well-led as per CQC guidance and recommendations. The insight from both full-service review and clinical quality review has led to developments in the model of care that helped the organisation strengthen the referral and admission protocols, risk assessment and management, depth of therapeutic input, re-shaping of the wrap-around programme and the clinical audit processes, and has enabled the introduction of a new comprehensive clinical assessment and to offer care and support for clients presenting with more complex needs, such as cross-addiction and mental health comorbidities.