Delivery of Gambling Harm Help programme by Citizens Advice England & Wales
Currently phase 2 of test and learn initiatives ongoing - (1) testing learner needs and training content (2) testing single GH screening question Entering year 2 of delivery.
Working on collaborating with GamCare and CA Customer journey team to build and test outward referrals pathway.
Modifying training material ongoing.
GambleAware has commissioned Citizens Advice England and Wales to deliver a 3-year programme (2021-24) aiming to equip every local Citizens Advice with the skills, tools and resources required to screen and identify clients seeking advice for gambling harms, and to provide brief interventions and signposting to specialist services.