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National Strategy to Reduce Gambling Harms

Front-line training programs using lived experience to improve quality and effectiveness of interactions with those at risk or experiencing harm (EPIC)


May 2022

With the easing of restrictions we have continued to deliver these well-received courses face to face to several large gambling operators. In addition we have delivered multiple sessions to the senior leaders of a large operator. Feedback continues to be positive

October 2021

Program ongoing with face to face training resuming post-COVID in November. We continue to deliver live digital training on a daily basis.

April 2021

EPIC are providing Interactions Masterclasses to several operators through live and digital formats. This course looks at ways to improve the quality of interactions and covers effective questioning techniques and emotional management techniques in order to instil confidence and knowledge in the advisors. The course is informed and delivered by those with lived experience of gambling related harm and is accredited by the Institute of Leadership and Management.

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