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National Strategy to Reduce Gambling Harms

Front-line training programs using lived experience to improve quality and effectiveness of interactions with those at risk or experiencing harm.


April 2021

EPIC are providing Interactions Masterclasses to several operators through live and digital formats. This course looks at ways to improve the quality of interactions and covers effective questioning techniques and emotional management techniques in order to instil confidence and knowledge in the advisors. The course is informed and delivered by those with lived experience of gambling related harm and is accredited by the Institute of Leadership and Management.

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