The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content
Back to actions map

National Strategy to Reduce Gambling Harms

Front-line training programs for employees in the gambling industry to better identify and intervene with customers at risk

Delivery
Year 3 (2021 to 2022) - Q4 (Jan to Mar)

Status
In progress

Enabler
Prevention and education

Updates

May 2022

With the easing of restrictions we have continued to deliver these well-received courses face to face to several large gambling operators. Feedback continues to be positive

October 2021

The Programme is ongoing with face to face training resuming post-COVID in November, in addition to live digital training being delivered on a daily basis.

April 2021

EPIC are providing Risk Assessment courses to several operators which cover identification at an earlier point in the customers journey. The courses are informed and presented by those with lived experience of gambling related harm and are accredited by the Institute of Leadership and Management.

Is this page useful?
Back to top