Completion of guidance, training materials methods and resources to support gambling operators' staff when interacting with customers expressing suicidal thoughts (GamCare, Samaritans)
Guidance for gambling business staff has now been developed by Samaritans with GamCare input, launching in May. Training products for gambling business staff developed by GamCare (free e-learning, plus more intensive facilitated session). The delivery phase of the project is due to end April 21 but with the training activity led by GamCare ongoing, as well as a joint evaluation of the project and products' effectiveness.
Progress with the GamCare and Samaritans project to develop training and resources for gambling operators' staff to help them communicate with customers expressing suicidal thoughts was delayed to enable both partners to focus resources on providing support during the first wave of COVID-19.
The project was able to conduct research on the relationship between gambling harms and suicide, and held focus groups with key stakeholders to produce draft guidance for operators, with materials due to be finalised in early 2021.