Delivery of Gambling Related Financial Harm project to develop cross-sector (gambling, debt advice, finance and support) network to improve understanding of harms, mitigations and best practice (GamCare)
We continue forging strong partnerships with stakeholders across financial services and debt advice organisations, as well within the gambling industry and gambling support services. We have focused on external and media engagement, e.g. the project lead delivered keynote presentations at GambleAware's Annual Conference and the Money and Mental Health Conference and was interviewed for several podcasts. We set up a pilot to trial a direct referral pathway from gambling treatment into free debt advice. As part of this joint initiative, some of GamCare’s treatment practitioners can now easily refer clients to PayPlan to discuss their financial situation. GRFH work has also highlighted the need for better money guidance and support for clients accessing GamCare's services, which helped build the case for GamCare’s new Money Guidance Service. We continue facilitating GRFH Insight Workshops. In February we ran an event to look at financial harm in affected others, which highlighted the significant emotional and financial burden that gambling can have on them, as well as the shame and stigma they may experience when seeking advice and support. One of the recommendations arising from this event was for gambling support organisations to develop and deliver better money guidance for affected others accessing services. We also facilitated a GRFH networking event as well as the first GRFH roundtable for financial services in Northern Ireland.
In June, GRFH project facilitated a workshop on gambling related financial harm in children and young people and the summary of recommendations calls for inclusion of gamlbing awareness in financial education programmes. The third workshop in October addressed the convergence of gambling and volatile trading (e.g. stocks, crypto). The project has also facilitated a number of networking events to bring key stakeholders from financial services, debt , gambling and the support sectors. We also continue engaging with organisations from across these sectors to promote best practices, proactive interventions and adequate support (e.g. warm transfers into the Helpline) for customers affected by GRFH. https://www.gamcare.org.uk/outreach-and-training/gambling-related-financial-harm/
The second year of the Gambling Related Financial Harm project runs October 20 to end September 21. For the second year we are running 4 targeted workshops on specific, emerging topics for thought leadership and discussion from representatives across key sectors (finance, gambling treatment, debt, industry). The first workshop was in March 21 on the subject of gambling blocking loopholes. It was well attended with excellent insights and suggestions for change. Summary document due for external dissemination. The next workshop in June 21 will relate to young people, age verification and financial harm.
Gamcare has now delivered the first full year of the Gambling Related Financial Harm (opens in new tab) programme, bringing together an advisory panel across banking, gambling and debt sectors. The project has produced a set of tools and guidance for those sectors to help identify and refer those people harmed by gambling.