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National Strategy to Reduce Gambling Harms

Publish best practice guide for financial services firms (MMHPI)


June 2022

The best practice guide was published in July 2021.

This guide, developed in collaboration with financial services professionals and people with experience of problem gambling, highlights three key areas in which banks can make a difference to customers:

  • Creating a culture of support, and ensuring staff are equipped to help.
  • Identifying and reaching out to those at risk.
  • Supporting and empowering those at risk.

April 2021

The Best Practice guide is scheduled to be published in June this year.

November 2020

The publication of the MMHPI best practice guide has been pushed back until early 2021, to allow them to draw on the winter workshop discussions to inform this work. This will be hosted on the Institute's website, as part of the best practice hub for firms.

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