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National Strategy to Reduce Gambling Harms

Issue formal consultation on codifying voluntary standards and guidance for high value customers (GC)

Updates

November 2020

In June 2020 the Gambling Commission issued a consultation to respond to evidence (opens in new tab) from compliance and enforcement work and feedback from consumers which suggested that existing regulatory requirements that cover all customers were not being tailored and applied effectively to High Value Customers (HVCs). The Commission took into account the voluntary safeguards proposed by an industry working group in April 2020, and proposed mandatory requirements around managing and incentivising of high value customers.

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