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National Strategy to Reduce Gambling Harms

Implementation of additional guidance for customer interaction by operators (GC)

Delivery
Year 2 (2020 to 2021) - Q1 (Apr to Jun)

Status
Delivered

Enabler
Regulation and oversight

Updates

November 2020

The Gambling Commission issued additional guidance on customer interaction in May 2020, to remind gambling operators of the need to proactively identify customers who may be experiencing gambling harm, and set out specific measures around protecting customers during the COVID-19 pandemic.

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