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National Strategy to Reduce Gambling Harms

Implementation of additional guidance for customer interaction by operators (GC)

Updates

November 2020

The Gambling Commission issued additional guidance on customer interaction in May 2020, to remind gambling operators of the need to proactively identify customers who may be experiencing gambling harm, and set out specific measures around protecting customers during the COVID-19 pandemic.

Customer interaction – Additional formal guidance for remote operators during COVID-19 outbreak (opens in a new tab)

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