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SO5 Improving gambling regulation

Gambling Commission staff engagement levels

Engagement levels influence our employees’ advocacy, discretionary effort, productivity, and turnover. Engagement is driven by several factors including teamwork, management and leadership, values, empowerment and accountability and innovation.

We collect data on our staff engagement through staff surveys and our work to improve organisational effectiveness includes a target of 70 percent staff engagement levels by 2023.

Staff engagement levels

Staff engagement levels.
Period Gambling Commission staff engagement score (percentage) Gambling Commission target by 2023 (percentage)
2023 67% 70%
2022 60% 70%
2021 56% 70%
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