Our internal approach to vulnerability
In addition to our specific requirements for gambling businesses to support, identify and protect vulnerable consumers, there are a range of approaches we take internally that seek to improve how our day-to-day processes support vulnerable consumers.
By using our research and data analysis functions the Gambling Commission aims to build and develop a broader picture of the types and scope of vulnerability issues to help inform our policy approaches. This clearer understanding allows us to direct our regulatory responses to specifically deal with issues relating to vulnerability.
Another way we do this is through the input of our Lived Experience Advisory Panel (LEAP) whose members have personal lived experience of gambling harms and who use these experiences, alongside a wide range of evidence, to provide independent advice to the Commission, helping to inform our policy development and ensure that we are regulating in a way which reduces the risk of vulnerable people being harmed by gambling.
Through our Contact Centre we engage with a range of consumers on a daily basis, some of whom will be in vulnerable situations, and we work to signpost and assist consumers to access additional support.
Online we are working hard to ensure that our website content is accessible and usable so that as many people as possible can access, navigate and understand the information contained within it.
Previous pageVulnerability statement - How we embed vulnerability within our regulatory approach Next page
Vulnerability statement - Further information
Last updated: 18 July 2023
Show updates to this content
No changes to show.