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Software Contract

Request date
3 October 2023

Outcome
Full disclosure

Document actions
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Request

The information I'm requesting is regarding the software contracts that the organisation uses, for the following fields.

Enterprise Resource Planning Software Solution (ERP):

Primary Customer Relationship Management Solution (CRM):

For example, Salesforce,Lagan CRM, Microsoft Dynamics; software of this nature.

Primary Human Resources (HR)and Payroll Software Solution:

For example, iTrent,ResourceLink, HealthRoster; software of this nature.

The organisation's primarycorporate Finance Software Solution:

For example, Agresso,Integra, Sapphire Systems; software of this nature.

  1. Name of Supplier: Can you please provide me with the software provider for each contract?

  2. The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.

  3. Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade,maintenance and support is included.

Please also list the software modules included in these contracts.

  1. Number of Users/Licenses: What is the total number of user/licenses for this contract?

  2. Annual Spend: What is the annual average spend for each contract?

  3. Contract Duration: What is the duration of the contract? Please include any available extensions within the contract.

  4. Contract Start Date: What is the start date of this contract?Please include month and year of the contract. DD-MM-YY or MM-YY.

  5. Contract Expiry: What is the expiry date of this contract?Please include month and year of the contract. DD-MM-YY or MM-YY.

  6. Contract Review Date: What is the review date of this contract?Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY orMM-YY.

  7. Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

Response

Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).

The Gambling Commissions responses to your enquiries are as follows:

Software contracts
Software detail Enterprise Resource Planning Software Solution (ERP) Primary Customer Relationship Management Solution (CRM) Primary Human Resources (HR) and Payroll Software Solution Primary corporate Finance Software Solution
Name of supplier N/A Oracle 1. Sage People Limited
2. Webrecruit Group (WRG)
3. MHR International UK Limited		 Nolan
The brand of the software N/A Siebel 1. People Portal
2. Webrecruit ATS
3. Itrent		 Great Plains
Description of the contract N/A We pay an annual subscription which includes maintenance 1. HRIS with ESS/MSS
2. Applicant tracking system
3. Managed payroll service		 Finance system
Number of users or licenses N/A 175 1. 372
2. 282 users
3. 5		 10
Annual spend N/A £72,000 1. £49,000
2. £7,000
3. £38,000		 £190,000
Contract duration N/A 2 years (with an option for an additional 1-year extension) 1. 1 year
2. 2 years
3. 4 years		 11 years (with an option for an additional 1-year extension)
Contract expiry N/A 26 November 2024 1. May 2024
2. 28 April 2025 (with an option for an additional 1-year extension)
3. 16 December 2023		 16 December 2023
Contract review date N/A August 2024 1. Not set
2. Not set, will go out to tender again prior to current contract expiry
3. Not set		 Current contract is renewed annually on 25 November. If we want to terminate it then we need to give notice by 25 August

The job title of the person from within the organisation responsible for these contracts is - Procurement Manager. Any enquiries can be directed to: procurement@gamblingcommission.gov.uk.

Review of the decision

If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email.

Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.

If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission.

The ICO can be contacted at: The Information Commissioner’s Office (opens in a new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Information Management Team
Gambling Commission
Victoria Square House
Victoria Square
Birmingham B2 4BP

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