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Mobile Phone Contracts

Request date
22 July 2025

Outcome
Full disclosure

Document actions
Print or save (opens in new tab)

Request

  1. Network Provider(s)

Please confirm the name(s) of the current mobile network provider(s) (e.g. EE, Vodafone,O2/Telefonica, Three).

  1. Annual Average Spend

Please provide the annual average spend for each mobile network provider. If a new contract has been awarded recently, an estimated annual spend is sufficient.

  1. Number ofConnections

Please provide thetotal number of mobile connections, broken down by:

Voice-only devices Voice and data devices Data-only devices

  1. Contract Duration

Please confirm the length of each contract and whether any extension options are included.

  1. Contract StartDate

Please provide the actual contract start date(s) for each provider. (Please do not include the framework start date unless it is also the date of the signed agreement.)

  1. Contract Expiry Date

Please confirm the expiry date(s) of the current agreement(s). If the contract is rolling, please specify.

  1. Contract Review Date

Please indicate when the organisation intends to review or retender the mobile phone contract(s).

  1. Responsible Officer

Please provide the name, job title, direct phone number and email address of the individual(s)responsible for managing this contract.

If full contact details cannot be disclosed, the job title will suffice.

If the service was purchased through a procurement framework, please also provide the name of the framework and its reference number.

  1. Managed Service Provider (if applicable)

If the mobile phone services are managed via a third-party provider, please confirm the name of the network provider, the number of connections, and the name/job title of the person responsible internally.

  1. Aggregation

Is this mobile phone contract part of a wider aggregation exercise with other organisations? If so, please specify.

  1. Current Tendering or Future Plans

If the current contract has expired or is operating on a rolling basis, please confirm the organisation’s intentions moving forward.

If your organisation is currently out to tender, please provide the anticipated award date and any available details.

  1. Recent Contract Award (if applicable)

If this contract was awarded within the past three months, please provide the shortlist of suppliers who submitted bids.

Response

Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).

In your email you have requested information in relation to the Gambling Commission’s mobile phone contracts. The Gambling Commission’s responses to your questions are as follows:

  1. Network Provider(s) - Please confirm the name(s) of the current mobile network provider(s) (e.g. EE, Vodafone, O2/Telefonica, Three).

The Commission’s current network provider is BT.

  1. Annual Average Spend - Please provide the annual average spend for each mobile network provider. If a new contract has been awarded recently, an estimated annual spend is sufficient.

The average annual spend is £48,000.

  1. Number of Connections - Please provide the total number of mobile connections, broken down by:
  • Voice-only devices – Information not held.
  • Voice and data devices – 280.
  • Data-only devices – Information not held.
  1. Contract Duration - Please confirm the length of each contract and whether any extension options are included.

The length of the contract is 36 months.

  1. Contract Start Date - Please provide the actual contract start date(s) for each provider. (Please do not include the framework start date unless it is also the date of the signed agreement.)

The contract start date was 07/09/2022.

  1. Contract Expiry Date - Please confirm the expiry date(s) of the current agreement(s). If the contract is rolling, please specify.

The contract expiry date is 06/09/2025.

  1. Contract Review Date - Please indicate when the organisation intends to review or retender the mobile phone contract(s).

This is currently in review.

  1. Responsible Officer - Please provide the name, job title, direct phone number and email address of the individual(s) responsible for managing this contract. If full contact details cannot be disclosed, the job title will suffice.

Any information falling within the scope of this part of your request, would constitute personal data and is therefore exempt from disclosure.

The Data Protection Act 2018 requires the processing of personal data to be fair and lawful. It would be disproportionate for us to publicly disclose these details unless there is a strong public interest in doing so. These individuals have a legitimate expectation that their personal details will not be disclosed in the context in which they are held.

On balance, this information is therefore exempt under section 40(2) of the FOIA. Any enquiries can be directed to procurement@gamblingcommission.gov.uk.

If the service was purchased through a procurement framework, please also provide the name of the framework and its reference number.

LLP IM&T FW Lot 2.4.

  1. Managed Service Provider (if applicable) - If the mobile phone services are managed via a third-party provider, please confirm the name of the network provider, the number of connections, and the name/job title of the person responsible internally.

Information not held.

  1. Aggregation - Is this mobile phone contract part of a wider aggregation exercise with other organisations? If so, please specify.

No.

  1. Current Tendering or Future Plans - If the current contract has expired or is operating on a rolling basis, please confirm the organisation’s intentions moving forward. If your organisation is currently out to tender, please provide the anticipated award date and any available details.

The Commission’s current tendering plan is to procure this service via the Crown Commercial Services Framework Agreement for Mobile Voice and Data Services.

  1. Recent Contract Award (if applicable) - If this contract was awarded within the past three months, please provide the shortlist of suppliers who submitted bids.

Information not held.

Review of the decision

If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email. 

Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.

If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission. 

It should be noted that if you wish to raise a complaint with the ICO about the Commission’s handling of your request for information, then you are required to do so within six weeks of receiving your final response or last substantive contact with us.

The ICO can be contacted at: The Information Commissioner’s Office (opens in new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Information Management Team
Gambling Commission

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