Cookies on the Gambling Commission website

The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content
Back to full FOI list

Casumo Services Ltd

Request date
4 November 2025

Outcome
Information withheld

Document actions
Print or save (opens in new tab)

Request

According to public records, Casumo's current certification was issued by eCOGRA (ID:MGA/eCOGRA/CSL/2025-04/1187) on 05 April 2025, following technical testing between 11-27 March 2025.

However, on 26 April 2025, Casumo introduced a new local jackpot on its UK website. This new jackpot displays noticeable visual changes and involves a different set ofparticipating games compared to the certified version.

Under UKGC's Remote Technical Standards (RTS 5, 6, and 17) and the related MGA Technical Directive v5.2, such modifications would normally constitute a software update that requires re-certification or an addendum to the existing test certificate.

Therefore, I respect fully request confirmation of the following:

  1. Has Casumo Services Ltd notified UKGC of any software change or update to its local jackpot system since 05 April 2025?
  2. Has any new audit or supplementary certification been issued by eCOGRA or another approved testing laboratory after the introduction of the new jackpot on 26 April 2025?
  3. If not, will UKGC initiate a compliance review to ensure that the current jackpot version remains compliant with Remote Technical Standards?

Response

Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).

In your email you have requested information regarding Casumo Services Ltd. Specifically:

  1. Has Casumo Services Ltd notified UKGC of any software change or update to its local jackpot system since 05 April 2025?
  2. Has any new audit or supplementary certification been issued by eCOGRA or another approved testing laboratory after the introduction of the new jackpot on 26 April 2025?
  3. If not, will UKGC initiate a compliance review to ensure that the current jackpot version remains compliant with Remote Technical Standards?

The Gambling Commission publish a register of all businesses licensed to provide gambling facilities in Great Britain. Businesses will remain on this published register for a period of three years after they have ceased to be licensed by the Commission (for whatever reason).

Casumo don’t have a licence in their own right; the Casumo website (which this request relates to) is run by a licensed operator Recro Limited - Licence summary.

The Gambling Commission do not provide comment on any correspondence it may or may not have undertaken, unless it is in the public interest to do so. As such, we are unable to confirm or deny whether we hold any information within the scope of your request. Section 31(3) of the FOIA (Law Enforcement) exemption applies.

Section 31

Section 31(3) (“Law Enforcement”) provides that the duty to confirm or deny does not arise if, or to the extent that compliance with section 1(1)(a) would or would be likely to, prejudice any of the matters mentioned in subsection (1).

Public interest test

Having acknowledged that the Commission is not able to confirm or deny whether we hold any information within the scope of your request, section 31 of the FOIA requires that we consider a public interest test to identify whether there is a wider public interest in fulfilling this request as opposed to maintaining the exemption.

Arguments in favour of disclosure

  • We acknowledge that there is a legitimate public interest in promoting the accountability and transparency of the Commission.
  • Further to this, it is important that there is sufficient information in the public domain, so consumers have an understanding of the regulatory activity that the Commission is taking with specific organisations to enable them to make informed decisions regarding their choice of business.

Arguments in favour of maintaining the exemption

  • Confirming or denying correspondence which makes specific individuals or events identifiable could alert individuals involved to the fact that the Commission was/is or alternatively wasn’t/isn’t investigating a particular case and provide them with an opportunity to alter their behaviours or evade detection. This would result in making it more difficult for the Commission to achieve its strategic aims.
  • Further to this, simply confirming or denying this request for information would impact on the openness of stakeholders when sharing important information with us or other law enforcement agencies.
  • The amount of information released is carefully considered in order to protect the integrity of the Commissions regulatory functions and individuals or organisations from being unfairly associated with unsubstantiated allegations.
  • Fulfilling this request may prejudice the outcome of any regulatory work by the Commission, or another body, to the detriment of the public interest.

Weighing the balance

Given the points considered, disclosure of the information would be damaging to the Commission as a regulatory body which serves to protect the wider public interest. Ultimately, the Commission believes that the interests of the public are better served through maintaining the exemption, therefore we are not in a position to confirm or deny whether we hold any information in relation to your request.

Review of the decision

If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email. 

Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.

If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission. 

It should be noted that if you wish to raise a complaint with the ICO about the Commission’s handling of your request for information, then you are required to do so within six weeks of receiving your final response or last substantive contact with us.

The ICO can be contacted at: The Information Commissioner’s Office (opens in a new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Information Management Team
Gambling Commission

Is this page useful?
Back to top