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BACS Payments

Request date
30 July 2024

Outcome
Full disclosure

Document actions
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Request

  1. What software you are currently using to facilitate BACS payments & what is the date of the renewal for this contract?
  2. How much you are paying annually for this contract, and where do you advertise for this tender?

Response

Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).

In your email you have requested:

  1. What software you are currently using to facilitate BACS payments & what is the date of the renewal for this contract?
  2. How much you are paying annually for this contract, and where do you advertise for this tender?

The Gambling Commission can confirm the following details of our current contract arrangements:

Current contract arrangements for software to facilitate BACS payments
Description Software brand Contractor Start date Maximum contract end date Contract duration Initial review date Estimated spend per annum (including VAT)
e-Request (part of great plains contract) E-Request Nolan 7 February 2020 6 February 2026 Rolling contract 8 November 2024 £6,300
Great Plains Finance system Great Plains Nolan 26 November 2012 25 November 2025 Rolling contract 28 July 2024 £28,000

This is currently managed as a rolling contract; however, Microsoft no longer supports this product and therefore the Commission plan to go out to tender later this year. The tender will most likely be via a Government Framework Agreement rather than open tender as this is the default route to market under Public Procurement Policy. If the Commission decides to procure the new system via a Framework Agreement, then we would publish an 'award notice' on Contracts Finder after the procurement was complete.

Review of the decision

If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email. 

Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.

If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission. 

It should be noted that if you wish to raise a complaint with the ICO about the Commission’s handling of your request for information, then you are required to do so within six weeks of receiving your final response or last substantive contact with us.

The ICO can be contacted at: The Information Commissioner’s Office (opens in a new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Information Management Team
Gambling Commission

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