Statistics and research release
Gambling business data on gambling during coronavirus (COVID-19) for March 2020 (published April 2020)
A collection of data provided by gambling businesses during the coronavirus pandemic.
Summary
Also published recently
This release contains incorrect information provided by an operator and should be read with caution. We advise users to refer to the most recent coronavirus (COVID-19) data release, which contains corrected data.
Details
To help give a clear and more rounded picture of current gambling behaviours, we have taken data from gambling operators on a range of areas which are available to view in the tables below.
Data from operators
Please note that changes in data could be due to a variety of factors impacting the market since Mar 2019.
Table 1: Total number of active player accounts as of 31 March 2019 and as of 31 March 2020
Data from the biggest operators, covering approximately 80% of the online gambling market.
Note: a player may have accounts with more than one operator.
| Total Actives (as of 31 March 2019) | Total Actives (as of 31 March 2020) | % change | |
|---|---|---|---|
| Total | 15,589,027 | 15,090,341 | -3.2% |
Table 2: Total number of active players per vertical during March 2019 and March 2020
Data from the biggest operators, covering approximately 80% of the online gambling market.
Note: a player may be active in more than one product, so these columns must not be summarised to give an overall total number of players.
| March 2019 | March 2020 | % change | |
|---|---|---|---|
| Slots | 2,095,824 | 2,618,165 | 25% |
| Other gaming (including casino) | 1,712,986 | 1,930,885 | 13% |
| Betting (Real event) | 5,200,165 | 4,635,552 | -11% |
| Betting (Virtual) | 206,664 | 388,786 | 88% |
| Poker | 266,294 | 408,316 | 53% |
Table 3: Total number of bets placed per vertical during March 2019 and March 2020
Data from the biggest operators, covering approximately 80% of the online gambling market.
| March 2019 | March 2020 | % change | |
|---|---|---|---|
| Slots | 4,206,811,552 | 5,261,824,388 | 25% |
| Other gaming (including casino) | 250,562,248 | 257,311,436 | 3% |
| Betting (Real event) | 276,386,174 | 191,807,193 | -31% |
| Betting (Virtual) | 14,813,552 | 20,758,180 | 40% |
| Poker | 96,202,170 | 133,078,469 | 38% |
Table 4: Session length
Data from the biggest operators, covering approximately 80% of the online gambling market showing average session length in minutes and the number of sessions that lasted an hour or longer in March 2019 and March 2020.
| March 2019 | March 2020 | % change | |
|---|---|---|---|
| Average session length (minutes) | 26 | 22 | -4 |
| Sessions >1hr | 1,573,926 | 1,939,260 | 23% |
Table 5: Numbers of requested reverse withdrawals
Data from the biggest operators, covering approximately 80% of the online gambling market showing the number of requested reverse withdrawals and the number of customers requesting this facility in March 2019 and March 2020.
Note: a player may request this facility with more than one operator
| March 2019 | March 2020 | % change | |
|---|---|---|---|
| Number of requested reverse withdrawals | 984,581 | 919,622 | -7% |
| Number of customers requesting reverse withdrawal | 215,790 | 195,243 | -10% |
Notes
1 Please note this data point has been updated after corrected data was resubmitted to us by one operator.
2 Please note this data point has been updated after corrected data was resubmitted to us by one operator.
3 Please note this data point has been updated after corrected data was resubmitted to us by one operator.
4 Please note this data point has been updated after corrected data was resubmitted to us by one operator.
5 Please note this data point has been updated after corrected data was resubmitted to us by one operator.
Data and downloads
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