Raising Standards for consumers - Compliance and Enforcement report 2020 to 2021
The pilot scheme has been in operation since September 2020 with a total of eight operators so far entering special measures. Of those, seven demonstrated significant improvements with only very minor failings identified after three months. However, one licensee could not demonstrate that a sufficient level of compliance was being put into practice. That licensee is now the subject of casework which may include a formal review of the licence.
We have reviewed the impact of the special measures process and decided to extend the pilot until spring 2022. We are currently preparing to consult on the permanent implementation of a special measures process.
Last updated: 8 December 2021
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