Cookies on the Gambling Commission website

The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content


Raising Standards for consumers - Compliance and Enforcement report 2020 to 2021

The Gambling Commission's report on Compliance and Enforcement action 2020 to 2021

  1. Contents
  2. Lessons learned

Lessons learned

The pilot scheme has been in operation since September 2020 with a total of eight operators so far entering special measures. Of those, seven demonstrated significant improvements with only very minor failings identified after three months. However, one licensee could not demonstrate that a sufficient level of compliance was being put into practice. That licensee is now the subject of casework which may include a formal review of the licence.

We have reviewed the impact of the special measures process and decided to extend the pilot until spring 2022. We are currently preparing to consult on the permanent implementation of a special measures process.

Is this page useful?
Back to top