Raising Standards for consumers - Compliance and Enforcement report 2020 to 2021
The Commission recognises that suspension can have significant financial impacts upon a business and will carefully consider if there are other methods, short of suspension, by which we can ensure compliance.
We require licensees to work with us effectively in implementing the suspension, ensuring there are adequate customer communications and signposting in place and that licensable activities do not continue to be provided.
Once a suspension is authorised the Commission can decide whether the suspension should take immediate effect and which – if any – activities should be allowed while the suspension continues. The Commission will continue to engage with the licensee in relation to remedial steps they will be taking to address our concerns and will ensure suspensions are lifted when we are satisfied the risks have been appropriately managed.
Last updated: 8 December 2021
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