Report
Raising Standards for consumers - Compliance and Enforcement report 2019 to 2020
The Gambling Commission's report on Compliance and Enforcement action 2019 to 2020. Archived: Report represents information and guidance valid at the time of publication.
Operational information
| Group | Question | Guidance |
|---|---|---|
| Account and registrations | Funds held in customer accounts | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Account and registrations | Total number of active accounts for Gambling Commission licensed activities | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Account and registrations | Number of new registrations | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Complaints logged by the operator (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Of which, disputes referred to Alternative Dispute Resolution (ADR) entity (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Self-exclusions made during the period (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Known breaches of self-exclusion (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | People who have gambled were unable to verify their age (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Incidents logged in customer interaction log (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Individuals in interaction (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Restrictions made on individual products (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Timeouts (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
| Operational events | Time and money limits (GB) | This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field. |
Last updated: 30 June 2025
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Removal of contributions guidance.